$4 generic drugs make patients happier with their pharmacies
Flat-rate generic drug programs give pharmacy customers greater satisfaction, according to a 2008 national pharmacy study by J.D. Power and Associates.
Key Points
Patients in flat-rate generic prescription programs are more satisfied with their pharmacies than those who are not part of such programs, according to a new study.
Additionally, Target, Medicine Shoppe, Ralphs, Publix, Wegmans, and Hy-Vee have the highest pharmacy customer satisfaction rates in J.D. Power and Associates' 2008 National Pharmacy Study.
The study found that satisfaction rates among brick-and-mortar pharmacy customers who participate in flat-rate prescription programs averages 826 on a 1,000-point scale, compared with 817 among customers who don't participate in these programs.
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December 13th 2024A conversation with Nina Vadiei, PharmD, BCPP, clinical associate professor in the Division of Pharmacotherapy at University of Texas at Austin College of Pharmacy and a clinical pharmacy specialist in psychiatry at the San Antonio State Hospital.
