Study: Customer satisfaction with drugstores is up
Customer satisfaction with the retail sector, which includes department and discount stores, specialty retail stores, supermarkets, gas stations, and health and personal care stores, has increased 2.8%, to 74.4, on a 100-point scale, according to the latest report from the University of Michigan's American Customer Satisfaction Index (ACSI). ACSI is a national economic indicator of customer evaluations of the quality of products and services available to U.S. household consumers. The report found the drugstore industry is up 2.6% from its first measurement last year. CVS jumped 5.4%, to reach a score of 78, and Rite Aid climbed 4.2%, to a score of 75.
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FDA’s Recent Exemptions: What Do They Mean as We Finalize DSCSA Implementation?
October 31st 2024Kala Shankle, Vice President of Regulatory Affairs with the Healthcare Distribution Alliance, and Ilisa Bernstein, President of Bernstein Rx Solutions, LLC, discussed recent developments regarding the Drug Supply Chain Security Act.
