Pharmacy customers prefer community pharmacies over mail order
The level of satisfaction reported by customers who use community pharmacies is higher than the satisfaction of customers who use mail order, according to a recent JD Power and Associates 2012 U.S. Pharmacy Study.
The level of satisfaction reported by customers who use community pharmacies is higher than the satisfaction of customers who use mail order, according to a recent JD Power and Associates 2012 U.S. Pharmacy Study.
On a 1,000-point scale, brick-and-mortar pharmacies were ranked at 814 on average for pharmacy satisfaction compared to only 792 on average for mail order. The satisfaction level for mail order in 2012 dropped 14 points compared to the average level in 2011.
The study was based on survey responses from more than 12,700 pharmacy customers who filled a new prescription or refilled a prescription within the 3 months before the survey period. The survey was conducted during July and August 2012.
"Among chain pharmacies,
Unlock the Benefits of Centralized Fulfillment for Pharmacists: A Comprehensive Guide
November 6th 2024Streamline your pharmacy operations with centralized fulfillment. Discover how automation and advanced software can improve patient care, reduce operational errors, and create a better work environment for pharmacists. Download our whitepaper to learn how centralized fulfillment can address rising prescription volumes and staffing shortages. Request a consultation today to explore the best solution for your pharmacy.
FDA’s Recent Exemptions: What Do They Mean as We Finalize DSCSA Implementation?
October 31st 2024Kala Shankle, Vice President of Regulatory Affairs with the Healthcare Distribution Alliance, and Ilisa Bernstein, President of Bernstein Rx Solutions, LLC, discussed recent developments regarding the Drug Supply Chain Security Act.
